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About Deviation
All items are handmade and may vary slightly due to the shooting light and the color of the display, there may be color difference between the product and the actual product.
All dimensions are measured manually with deviation rangedat 1-2cm. If by any chance they are not, we are sorry for that.
About Package
Each of our products is carefully wrapped in a customized airbag before shipping. Please be careful when you open the package because the BOWL/STEM is wrapped with the pipe and it might fall out if you don't open the package carefully.
About Damage
If an item is damaged it needs to be reported within 24 hours and please provide the following:
1.Pictures of the Box
2.Pictures of the Damaged Item.
After receiving your feedback, our customer service staff will deal with the issue for you
About Return
We offer 30 day return policy on any unopened & unused items. Because of the nature of our products, we cannot accept returns that are used. In case of any defects, please notify us within 24 hours after receiving the item.